Careers

Jim Thompson is an international luxury home furnishings manufacturer and distributor. Our home office is in Bangkok, Thailand, and our North American corporate office is in West Midtown Atlanta.

Jim Thompson America is seeking a candidate to join our Customer Experience team to provide excellent customer service to our showrooms, reps, and designers.

The Corporate Office in Atlanta operates at a rapid pace, so the ideal candidate for this position would be:

• Detail-oriented, organized, flexible, and willing to multi-task
• Have a clear, professional, and informative communication style
• Find creative problem-solving fulfilling and challenging
• Are self-motivated, patient, and eager to learn

Customer Experience Representative Responsibilities:

• Confer with clients and agents by telephone, email, or in person to provide inventory information, pricing, stock availability, lead times, product information, and transaction updates in a thoughtful, supportive, and professional manner
• Process all new orders for assigned territories
• Maintain all existing orders (new shipping info, cutting approvals, cancellations, etc.)
• Create new accounts and collect all necessary business licenses and resale certificates
• Record customer interactions and transactions by noting details of inquiries and comments, as well as actions taken
• Answer customers’ product, service, shipping, or billing questions
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure positive resolution—including but not limited to shipping delays and flawed goods
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing
• Collect and prepare payments for the accounting department
• Email sales and status reports to sales representatives and showrooms every week
• Process and mail cuttings for approval daily
• Coordinate and collect samples for clients when requested, including packaging and mailing of the samples to clients/showrooms and providing substitutes for out-of-stock items.
• Assist the sampling/shipping departments as needed in various responsibilities and when new collections arrive
• Assist with all incoming and outgoing mail (CFAs, notifications, invoices, statements, flyers, brochures, mailers, etc.).
• Contribute to team effort by assisting in the department’s additional duties as needed.

Benefits are available after 90 days.

Please send resumes to colin@jimthompsonusa.com

Job Summary

We are seeking a sales assistant who is responsible, detail oriented, customer service driven, and organized to join our team. The ideal candidate will support our existing sales team with an opportunity to move into a full-time sales position. Their primary focus would be on assisting the sales team with clients, showing samples, managing samples orders, and assisting with inventory.

Duties

• Managing sample inventory, including labeling
• Organizing sample room
• Ordering samples and logging sample check-outs
• Updating price lists
• Assisting clients in showroom as needed
• Assist with answering phones as needed
• Create quotes and job orders

Requirements

• Customer Service Oriented
• Must be detail oriented
• Strong organizational skills
• Previous experience in flooring preferred but not mandatory (will train)
• Intermediate proficiency in Microsoft Excel and Outlook (at minimum)
• Good communication skills, both written and verbal
• Phone etiquette

Schedule

Monday through Thursday 9:00am to 5:00pm

Friday 9:00am to 4:00pm

No weekends

Benefits

Vacation

Paid Holidays

Sick Leave

Medical Insurance

Work Location

Atlanta, GA 30305

Please send resumes to norge@designer-carpets.net

Job Title – Intern

Job Description

The role of this team member is to support the Project Managers and Interior Designers in completing design goals and tasks which vary by client. You’ll be a part of a highly respected fast-paced team creating top luxury residences nationwide. This position is part-time and reports to the Project Manager(s).

Job Requirements

Daily Responsibilities

• Assist designers on residential design projects
• Source materials and samples, pick-up/drop-off at showrooms and/or artisans
• Maintain reference library
• Support in clerical duties
• Organize studio, office and kitchen areas as needed
• Answer the phone
• Assist in preparation for client presentations
• Maintain great relationships with industry partners, artisans, and workrooms
• Assist in clerical duties and office errands

Periodic Responsibilities, as appropriate

• Attend new client Team Debrief
• Attend weekly company-wide office meetings
• Attend industry and educational events

Qualifications and Skills

Current enrollment in an Interior Design program of study or a related field

• Understanding of basic design terms, materials, and product
• Possess a strong work ethic – punctual, attentive to details, professional in demeanor, and be an enthusiastic team member
• Resourceful, inventive, and able to think independently to successfully achieve a task
• Proficient in Adobe, and familiar with Microsoft 365
• Must have personal transportation to conduct errands and source materials

Terms:

• A three to six-month internship in our Atlanta office

Submit resume and references to Christine Wentworth at internships@peacedesign.com

Salary and Compensation

Commensurate with experience.

About Our Company

Peace Design is a nationally renowned firm that has been producing luxury-level, residences, restaurants, and commercial projects for over two decades. The firm has a wide range of aesthetics, yet all are rooted in timeless, classic design created with extraordinary attention to detail. Our projects have been published in all major markets and have won numerous awards in multiple categories.  www.peacedesign.com

Customer Service Representative

Pierre Frey, Inc. – Brookhaven, GA

We are looking for a full-time Sales Support Specialist at our office in Brookhaven with strong organizational and multi-tasking skills. This person will perform an array of functions that include data entry / ordering, answering calls, helping customers with questions and complaints, providing information about products and services, and processing payments and information for returns. This individual will be responsible for acting as a liaison between the customer and/or showroom and Pierre Frey.

OTHER REQUIREMENTS:

• Undergraduate degree or certification preferred
• Able to work independently or within a team
• Computer skills and email etiquette experience required
• Display attention to detail and ability to multi-task
• Exhibit flexibility and adaptability

Computer and previous ordering software experience is a plus / (e.g., Microsoft Word, Excel, Dynamics, Sales Force, Movex, and AS400)

Pierre Frey, Inc. offers employees 401K and health benefits, vacation time, commission, quarterly bonuses, and salaried compensation.

To learn more about Pierre Frey, Inc. visit our website at www.pierrefrey.com.

Job Type: Full-time (IN-OFFICE)

COVID-19 considerations:

To keep our employees safe, we are practicing social distancing, providing masks, plastic gloves, and hand sanitizer.

Application questions:

• How many years of Customer Service experience do you have?
• Are you authorized to work in the following country: United States?
• Which shifts are you available to work?
• Please be prepared to list at least three professional references at your interview. Include the person’s name, company, and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc.)

Applicants can email their resumes to marycatherine.hartley@pierrefrey.com.

Are you an enthusiastic and driven individual with a passion for sales and service who is committed to representing a luxury brand? Jim Thompson Atlanta is seeking an Inside Sales Representative with superb communication skills, unwavering attention to detail, and a positive, energetic attitude to contribute to our thriving team.

Job Requirements:

• Minimum of 2+ years of successful sales and sales support experience within the high-end luxury textile
• Comprehensive knowledge of to-the-trade luxury textiles, wallcovering, and leather.
• Established relationships with residential interior design and architectural firms in the
• Highly motivated and personable with exceptional customer service skills.
• Demonstrated ability to work collaboratively with a strong work ethic.
• Proficient in verbal and written communication, including Microsoft Office Suite.
• Proven ability to quickly assess client needs and close sales.

Job Description:

• Oversee territory to meet monthly sales targets, enhance customer relationships, and increase brand awareness for Jim Thompson and partner brands.
• Provide exceptional customer service and consistent follow-through to clients.
• Actively participate in bi-weekly sales meetings, providing updates on pipeline status and sales performance against targets.
• Collaborate with the manager and showroom team to share insights and brainstorm innovative sales strategies.
• Keep current on product information, industry trends, and publications, including partner and customer social media accounts.
• Proactively develop and maintain strong relationships with showroom clients through tailored solutions, product knowledge, timely order management, and exceptional service to drive sales growth.

About our Company:

For over half a century, Jim Thompson, ‘The Thai Silk Company,’ has been recognized as the legendary manufacturer of Thai silk. With its own Design Studios, Textile Mill, Art Center, Museum, Fashion Retail Shops, and Restaurants, the company continues to thrive at the forefront of the design industry as an iconic lifestyle brand from Thailand.

Through deep respect for history and profound knowledge of textiles, Jim Thompson remains synonymous today with Thai silk of only the highest quality and design. Utmost care is given to all manner of production, be it traditional hand-weaving methods, power looms, or printing, allowing the company to create unique collections of fabrics, wallcoverings, and trimmings.

Headquartered in Bangkok, Jim Thompson has its US corporate headquarters and distribution center in Atlanta, GA. In 2013, we made a significant step into the North American market by opening our first US showroom at the Atlanta Decorative Arts Center, ADAC.  Following the success of this venture, Jim Thompson expanded by opening a second showroom in the D& D building in New York, further solidifying our presence in the U.S. design industry.

• Competitive salary
• Performance-based commission.
• Paid Vacation
• Medical Benefits & 401K
• Collaborative work environment.

To be considered for this position, you must submit a cover letter, resume, and professional references to alex@jimthompsonusa.com.

Payroll: EXEMPT; Salary Plus Commission
Department: Showrooms

BASIC FUNCTION

Baker|McGuire is one of the oldest and largest multi-line showrooms in the United States. Featuring outstanding representation of transitional, formal, and contemporary furniture as well as decorative accessories. We are currently looking to add a hybrid Sales Representative to our team – both Inside/Outside when appropriate.

The Inside/Outside Sales Representative has the primary responsibility to maximize sales volume by growing existing business, developing new business, and providing the best possible sales service while enhancing Baker Interiors Group’s mission to offer the highest quality and service standards in the industry. They will bring their industry knowledge, passion for sales, experience, existing industry relationships and networking abilities to the role to build upon a business foundation that has been established by the showroom.

SPECIFIC RESPONSIBILITIES

• Experience in initiating, cultivating, and sustaining strong mutually beneficial relationships with the Design community in surrounding territories. Researching interior design firms, contacts and opportunities that would be appropriate for our product assortment. Instagram, lead gathering and looking for new opportunities.
• Schedule regular product presentations with design firms to introduce our latest and most impactful collections.
• Superior written and verbal communication skills, time management and organizational skills.
• Be outgoing, positive and be comfortable presenting to groups.
• Maintain client relationships and grow sales with accounts on a yearly basis – and partner well with existing sales representatives when out in the field representing the showroom.
• Open new accounts in line with the Showroom manager and VP of Showrooms.
• Inform customers of prices, price increases, lead times and other product information.
• Create and maintain quotations for customers and follow through until close of sale.
• Provide customers with materials and catalogues for their libraries.
• Educate customers on website tools, vendor products, pricing, customization options, etc.
• Inform customers of current or upcoming promotions and events.
• Participate in design-oriented events to ensure visibility and contact with current and potential customers.
• Generate a quarterly synopsis of your territory with updated goals for accounts and plans for future outreach.
• Collaborate and strategize territory plans with the Showroom manager.
• Monitor all open orders from accurate placement to delivery. Include all necessary information on the purchase order (i.e. customer information, delivery information, product options, pricing, etc.)
• Gain deep understanding of the order system, Website and other sales tools.
• Review purchase orders once they are generated and confirm receipt by the factory. Audit factory acknowledgments and verify that the product has been ordered correctly.
• Track receipt by factory of COM (customer’s own material) fabric, finish samples or any other materials required for completion of order.
• Review the Open Order Report, update customers with production timing on their orders.
• Once the product is invoiced, shipped, contact customers to ensure the product and the service are acceptable.
• Manage budget for monthly expenses with showroom manager and submit all expenses through Concur system in a timely manner.
• Communicate with Showroom manager as to whereabouts when scheduled to be traveling. Use Outreach Log for all appointments off site.

EDUCATION & EXPERIENCE REQUIREMENTS
Candidate will possess previous high-end sales/customer experience, preferably in the furniture/design industry. Basic knowledge of the history of furniture design (periods, styles, designers, etc.) is preferred.  Driving and Vehicle needed

Please send resumes to Kristina Samandiriel at ksamandiriel@bakerinteriorsgroup.com

Spitzmiller & Norris is seeking an Architectural Assistant / Project Manager with proficiency in Auto CAD, technical competence and knowledge of residential design. Photoshop experience is required. Position requires on-site availability at office.

Will assist in developing construction drawings and as-built plans for renovations and new houses for high end residential projects, along with stock plans and managing website. MUST have strong communication and organization skills. Knowledge in interior detailing, wall sections, shop drawings required. Will assist in photoshop for social media posts and architectural renderings. You may view more of our work at www.spitzmillerandnorris.com

Our office is located in the heart of the design community at ADAC West in great office environment.

About Spitzmiller & Norris: https://www.spitzmillerandnorris.com/

Spitzmiller & Norris, Inc. is in its 40th year practicing remarkable residential architecture. Its foundation has been built on distinctive, inspired, personalized designs. We are design specialists rather than engineers, devising detailed plans with their extensive knowledge of the construction of new houses, the renovation of existing houses, and the proper restoration of houses with historical significance. We also provide exemplary architectural renderings or presentation drawings.

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Please send your application and include examples of your CAD work to mail@spitzmillerandnorris.com